Cranny, Smith, and Stone (1992) define job satisfaction as “an affective (that is, emotional) reaction to a job that results from the incumbent’s comparison of actual outcomes with those that are desired (expected, deserved, and so on)”
It is a model developed by organizational psychologists Howard M. Weiss and Russell Cropanzano to explain how emotions and moods influence job performance and job satisfaction.
It can be used to show the link between employees internal factors like- moods or emotions to its external factors like performance an job satisfaction.
- Individual response reflects emotions and moods.
- Current or past emotions affect job satisfaction.
- Emotions affect for short term in job performance.
- Both negative or positive emotions impact job performance and may distract workers.
- Work environment triggers positive or negative emotional reactions.
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